Tech Support

My video is not working. What should I do now?



Please check the following if you are having video problems:

  • Install the latest version of Adobe Flash.
  • Are you using the most up to date browser?  We recommend that you use Chrome or Firefox over other browsers. If you have a Mac you can install Chrome for Mac 
  • Make sure you have properly enabled your webcam scrolling over the the Psychic video feed then in the right corner clicking on "My Camera"
  • After installing the latest version of flash, we recommend you also restart your computer and come back to the site. This will ensure that the newest Flash is kicking in.
  • Our system works best when using a high speed internet. When using slower internet speeds this can cause a delay in the voice and video quality. 
  • You do not need a webcam to see the Psychics, but if you would like to enable your video back we recommend using a webcam that has a built in microphone. Please email support@therapyhub.com for webcam recommendations. 
 

My audio is not working. What should I do now?
 


Please check the following if you are having video problems:
  • Install the latest version of Adobe Flash.
  • Are you using the most up to date browser?  We recommend that you use Chrome or Firefox over other browsers.
  • Make sure you have properly enabled your webcam scrolling over the the Psychic video feed then in the right corner clicking on "My Camera"
 
 

If you are still having technical problems, please email us at support@therapyhub.com